Frequently Asked Questions about Bank Asya

1.

Where and how can I make my credit entry applications?

 

It is required to apply directly to the bankrupt file No. 2017/14 of the Istanbul 1st Directorate of Bankruptcy or your local directorates of bankruptcy.

2.

Which documents do I need to apply for the credit entry?

 

Based on the declaration dated 12.09.2017 related to the bankrupt file No. 2017/14 of the Directorate of Bankruptcy; you should apply with the following documents in the petition attachment;

The receipt/original of the receipt indicating that the Application Fee stated in the declaration is paid,

Photocopy of the official Identity Certificate (photocopy of identity card of passport),

Citizenship Number (Not required for the ones whose citizenship number is written on the identity card),

Photocopy of the Trade Registry Certificate (For companies),

The photocopy of the document certifying the receivable, (Photocopy of Asya Katılım Bankası A.Ş.’s bank book, receipt, invoice, bill, summary of book, court order (Justified decision, order of Regional Court,  Supreme Court decision) remittance Receipt, official letter for government agencies and official documents in its attachment certifying the receivable and others),

In case of application by proxy,

 Notary Certified copy of Power of Attorney,

Certificate of inheritance for the application by successors.

Applications of the applicants who do not pay application fee are not finalized.

3.

Where can I apply to receive the one other than the amount paid to me as a part of the deposit insurance or the corporate (commercial) deposit?

 

It is required to apply to the bankrupt file No. 2017/14 of the Istanbul 1st  Directorate of Bankruptcy for the credit entry along with the relevant documents in the Question 2, as stated in Question 1.

4.

Can an application be made to the Directorate of Bankruptcy with the Power of Attorney?

 

It is required to apply to the bankrupt file No. 2017/14 of the Istanbul 1st Directorate of Bankruptcy for the credit entry with the documents  indicating status of curator or trustee as well as the relevant documents in the Question 2, as stated in Question 1.

5.

Where can I obtain information regarding my account activities in Bank Asya?

 

For individual customers;

it can be requested from hesapbilgisi@bankasya.com.tr with copy of identity card and original signed petition containing the corporate information to be delivered and

For corporate customers;

it can be requested from hesapbilgisi@bankasya.com.tr with signed, stamped petition and circular of signature. 

Also, you can apply directly to Saray Mah. Dr. Adnan Büyükdeniz Caddesi No.10 34768 Ümraniye/ISTANBUL address where the Administration of Bankruptcy for the Bankrupt Asya Katılım Bankası is located. 

In addition, you can receive information regarding the matter in question from 0850 222 4 888 (Alo Asya) line.

6.

Where can I obtain my credit card receipts of Bank Asya?

 

For credit card receipts of Bankrupt Asya Katılım Bankası, you can apply to Saray Mah. Dr. Adnan Büyükdeniz Caddesi No.10 34768 Ümraniye/ISTANBUL address, where the Administration of Bankruptcy for the Bankrupt Bank is located, in person or via certified mail or to the kart@bankasya.com.tr from your registered e-mail address in the bankrupt Bank with the copy of your identity card and petition.   

In addition, you can receive information regarding the matter in question from 0850 222 4 888 (Alo Asya) line.

7.

Where can I apply for commission refund of safety-deposit box?

 

It is required to apply to the bankrupt file No. 2017/14 of the Istanbul 1st  Directorate of Bankruptcy for the credit entry with the relevant documents in the Question 2, as stated in Question 1. 

8.

Where can I deliver my request of the CRF (Credit Reference Agency) and the LCS (Limit Control System)?

 

You can contact with the 0850 222 4 888 (Alo Asya) line or you can send e-mail to callenter@bankasya.com.tr for your correction requests.

9.

Where can I apply for ASYA BANK stock shares?

 

It is required to make an application to Saray Mah. Dr. Adnan Büyükdeniz Cad. No:10 Ümraniye/Istanbul address, where the Administration of Bankruptcy for the Bankrupt Bank is located, with the petition by means of adding copies of the stock shares.

10.

How can I obtain the receipt of discharge?

 

For individual customers;

you can apply to bireysel@bankasya.com.tr with copy of identity card and petition.

For corporate customers;

you can apply to ticaripazarlama@bankasya.com.tr with signed, stamped petition and circular of signature.

Also, you can request from Saray Mah. Dr. Adnan Büyükdeniz Cad. No:10 Ümraniye/Istanbul address where the Administration of Bankruptcy for the Bankrupt Bank is located.

11.

Which procedure should I follow for my other bank checks or bills transferred to another bank / branch?

 

It is required to make an application to the Saray Mah. Dr. Adnan Büyükdeniz Cad. No:10 Ümraniye/İstanbul address, where the Administration of Bankruptcy for the Bankrupt Bank is located, along with the petition.

12.

How can I obtain information about objection result related to credit card refund / payment?

 

You can obtain the information in question by calling 0850 222 4 888 (Alo Asya) line or sending e-mail to callleft@bankasya.com.tr.

13.

Which procedure should I follow for the release process?

 

It is required to make an application to the Saray Mah. Dr. Adnan Büyükdeniz Cad. No:10 Ümraniye/İstanbul address, where the Administration of Bankruptcy for the Bankrupt Bank is located, along with the petition.

Original of the receipt indicating that     mortgage release fee was paid, copy of the identity card and copy of the title deed should be submitted in the attachment of the petition.

14.

Where can I apply for the wrong eft sent to Asya Katılım Bankası?

 

It is required to apply to the bankrupt file No. 2017/14 of the Istanbul 1st  Directorate of Bankruptcy for the credit entry with the relevant documents in the Question 2, as stated in Question 1.

15.

Can I pay off my ongoing credits or deferred credit card debt by early payment? 

 

It is required to make an application to the Saray Mah. Dr. Adnan Büyükdeniz Cad. No:10 Ümraniye/İstanbul address, where the Administration of Bankruptcy for the Bankrupt Bank is located, with the petition.

16.

Can I split my credit card debt into installments?

 

It is required to make an application to the Saray Mah. Dr. Adnan Büyükdeniz Cad. No:10 Ümraniye/İstanbul address, where the Administration of Bankruptcy for the Bankrupt Bank is located, with the petition.

17.

How do partners in joint account apply?

 

Each of the partners in joint account should apply to the bankrupt file No. 2017/14 of the Istanbul 1st  Directorate of Bankruptcy for the credit entry with the relevant documents in the Question 2, as stated in Question 1.

18.

How can I collect my dividend receivable?

 

It is required to apply to the bankrupt file No. 2017/14 of the Istanbul 1st  Directorate of Bankruptcy for the credit entry with the relevant documents in the Question 2, as stated in Question 1.

19.

What should I do about my Labour claims (severance and notice pay) from the Bankrupt Bank?

 

It is required to apply to the bankrupt file No. 2017/14 of the Istanbul 1st  Directorate of Bankruptcy for the credit entry with the relevant documents in the Question 2, as stated in Question 1.

20.

What should I do about my receivable arising from lawsuit/s resulted against the Bankrupt Bank or resolution of  arbitral commission?

 

It is required to apply to the bankrupt file No. 2017/14 of the Istanbul 1st  Directorate of Bankruptcy for the credit entry with the relevant documents in the Question 2, as stated in Question 1.

21.

Which process is followed after lawsuits/ execution proceedings initiated by me against the Bankrupt Bank?

 

In accordance with the article 194 of the Code of Enforcement and Bankruptcy, the lawsuits initiated against the bankrupt bank are suspended, however they can proceed after 10 days following the 2nd creditor’s meeting.

The execution proceedings were suspended on 07.23.2016 when the board resolution regarding the operating license of the bankrupt bank being revoked in accordance with the article 106/2 of the Banking Law was published in the Official Gazette; and in case of finalization of the order of bankruptcy, the execution proceedings will be dismissed.

22.

Where should I apply for request of document and information about  procedures related to the bankrupt bank to which I am one of parties?

 

It is required to apply to Saray Mah. Dr. Adnan Büyükdeniz Caddesi No.10 34768 Ümraniye/ISTANBUL, where the Administration of Bankruptcy for the Bankrupt Bank is located, with the petition.

23

What should I do about claim for compensation of letter of guarantee since the bank went bankrupt?

 

It is required to apply to the bankrupt file No. 2017/14 of the Istanbul 1st  Directorate of Bankruptcy for the credit entry with the relevant documents in the Question 2, as stated in Question 1.

Also, you should submit one copy of your claim for compensation letter to Saray Mah. Dr. Adnan Büyükdeniz Caddesi No.10 34768 Ümraniye/ISTANBUL address, where the Administration of Bankruptcy for the Bankrupt Bank is located.

24.

Where/how should I return the expired letter of guarantee?

 

You can return your letter of guarantee in attachment of petition to Saray Mah. Dr. Adnan Büyükdeniz Caddesi No.10 34768 Ümraniye/ISTANBUL address, where the Administration of Bankruptcy for the Bankrupt Bank is located, via certified mail.

25.

How can I collect legal provision sums related to the customer check/checks bounced by Bank Asya?

 

It is required to apply to the bankrupt file No. 2017/14 of the Istanbul 1st  Directorate of Bankruptcy for the credit entry with the relevant documents in the Question 2, as stated in Question 1.

26.

My debt is paid off and risk is terminated; where should I apply for release of collateral / vehicle pledge?

 

It is required to make an application to the Saray Mah. Dr. Adnan Büyükdeniz Cad. No:10 Ümraniye/İstanbul address, where the Administration of Bankruptcy for the Bankrupt Bank is located, with the petition.

27.

How can I make all kinds of payments (Personal/corporate loan/vehicle/residence/credit card debt/leasing etc.) to the Bankrupt Bank?

 

Bankrupt Asya Katılım Bankası A.Ş. It will be deposited into the account announced by the Administration of Bankruptcy.

28.

I have treasury stock belonging to the Bankrupt Bank, which procedure should I follow?

 

It is required to apply to the bankrupt file No. 2017/14 of the Istanbul 1st  Directorate of Bankruptcy for the credit entry with the relevant documents in the Question 2, as stated in Question 1.

29.

Which procedure should I follow for collection of the receivable assigned by customers of the Bankrupt Bank to me?

 

It is required to apply to the bankrupt file No. 2017/14 of the Istanbul 1st  Directorate of Bankruptcy for the credit entry with the relevant documents and deeds of assignment in the Question 2 , as stated in Question 1.

30.

How can I receive remittances made to branches of the Bankrupt Bank in TRY and foreign currency on behalf of me?

 

It is required to apply to the bankrupt file No. 2017/14 of the Istanbul 1st  Directorate of Bankruptcy for the credit entry with the relevant documents and deeds of assignment in the Question 2 , as stated in Question 1.